Privacy Policy

This Privacy Policy sets out how Protek Bathgate Ltd collects, stores, and uses information about you when you use or interact with our website, http://www.protek-bathgate.co.uk, and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 1st October 2018.

 

Summary

The Data Controller in respect of this website is: Protek Bathgate Ltd.

How we collect or obtain information about you:

• When you provide it to us (e.g. by contacting us).

• From your use of our website, using cookies and similar technologies.

Information we collect: Name, Contact Details (email address, contact number), IP address, information from cookies, and information about how you use our website.

How we use your information: For administrative and business purposes (to contact you regarding enquiries), to improve our website, to fulfil contractual obligations, and in connection with our legal rights and obligations.

Disclosure of your information to third parties: Only to the extent necessary to run our business, to our service providers, or where required by law.

Do we sell your information to third parties? No.

How we secure your information: Using appropriate technical measures such as secure servers, SSL encryption (HTTPS), and firewalls.

 

Our Details

The Data Controller in respect of our website is Protek Bathgate Ltd, a company registered in Scotland. You can contact the Data Controller by sending an email to info@laraworks.com.

 

Information we collect when you visit our website

We use a third-party server to host our website. The web servers automatically log the IP address you use to access our website as well as other information about your access (e.g. the URL which referred you, pages viewed, and the date/time of access).

Legal basis for processing: Compliance with a legal obligation (Article 6(1)(c) of the GDPR) and our legitimate interests (Article 6(1)(f) of the GDPR) in ensuring network security.

 

Cookies

We use cookies and similar technologies on our website, including essential, functional, and analytical cookies. You can reject cookies via your browser settings, though some website features may be impaired.

 

Information we collect when you contact us

Email: When you send an email to the address displayed on our website, we collect your email address and any other information you provide.

• Legal basis: Our legitimate interests in responding to enquiries.

• Storage: Emails are stored by our third-party email provider, Google.

Contact Form: When you use our contact form, we collect your name, email address, IP address, and message.

• Storage: Messages are stored on servers provided by our hosting and email providers.

Phone: If you contact us by phone, we may collect your phone number and any information provided during the conversation. We do not record phone calls.

 

Disclosure and additional uses of your information

We use third-party service providers to assist in running our business, including:

• Website Hosting: Third-party providers are used to ensure website availability.

• IT/Email Services: We use professional providers (such as Google and Icegram) for communication and mailing list administration.

We disclose information to Google Analytics to help us understand how users interact with our website. Google collects this on an anonymised basis. You can opt out here: https://tools.google.com/dlpage/gaoptout.

 

How long we retain your information

• Server logs: 28 days.

• Order & Service Information: Six years for tax and legal purposes.

• Correspondence: For as long as necessary to resolve your enquiry, plus an additional 6 months.

• E-Newsletter: For as long as you remain subscribed.

 

Transfers of your information outside the European Economic Area

Your information may be transferred and stored outside the EEA (for example, on Google servers in the USA). We ensure appropriate safeguards are in place, such as using providers that comply with approved certification mechanisms.

 

Your rights in relation to your information

You have the following rights, which you can exercise by emailing info@laraworks.com:

• To request access to your information.

• To request correction or deletion of your information.

• To request that we restrict the use of your information.

• To object to the processing of your information.

• To withdraw consent at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

 

Sensitive Personal Information

‘Sensitive personal information’ includes data revealing racial origin, political opinions, or health data. We do not knowingly collect sensitive information. Please do not submit sensitive personal information to us.

 

Children’s Privacy

We do not knowingly contact or collect information from persons under the age of 18. If we become aware that we have received such information, we will delete it immediately.

 

Changes to our Privacy Policy

We update this policy from time to time. Major changes will be notified via email or a prominent notice on our website.